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In our proactive approach to claims, we guide you through the claims process from start to finish, offering you, the client, the following benefits:

  • Review of all matters reported

  • Guidance in the event of a claim

  • Determination on a forthcoming claim

  • Early contact with the appropriate parties

  • Appointing claims preparation companies

  • Legal counsel assistance

  • Claims resolution strategies advice

  • Regular and ongoing updates

  • Discussion of notified claims

  • On-site training

  • Advocacy in the event of a denial of indemnity

  • Emergency Contact Response



  • Look out for people's safety as a top priority

  • Take reasonable steps to minimise your loss

  • Do not admit liability or accept responsibility for any incident as this may prejudice your claim

  • Record or photograph damage

  • A loss adjusted may assess the damage before clean up begins

  • Complete one of our claims forms

  • Contact our team as soon as possible to get your claim moving

Fire Hoses


If you require urgent assistance following a storm, fire, flood or other disaster, Delphic Insurance Services clients have access to a prioritised Emergency Claims Response Hotline which can be contacted on 1300 809 949.


You will still need to lodge the claim with your insurer, however Johns Lyng will be able to assist in coordinating the first reponse and making your property safe.


NB - Johns Lyng Group do not confirm indemnity to a claim and any cost of repairs from an uninsured loss will be borne by the client.



Although we welcome you speaking to us regarding your claim, there may be situations where you will need to speak to the insurer directly.  For these situations, we have provided a list of insurers and their contact details by clicking here.

We ask that if you do speak to the insurer directly, that you let your account manager know as they will be able to assist with the claim even if it is notified by you.



If you need assistance with these forms, please contact your Account Manager

For all motor vehicle claims including Heavy Motor, Prestige, Commercial and Personal

For all General Property policies covering portable items such as tools and computer equipment. 

Not for buildings

For home, commercial and industrial property claims. 

Do not complete for General Property policies

For all claims seeking indemnity under a professional indemnity, directors and officers, or management liability policy

For all public and product liability and environmental liability claims.

For all other claims involving loss or damage/injury seeking cover under a policy held through us.



Head Office : Level 1, 310-312 Bay Street, Port Melbourne Victoria 3207
Branch Office : Level 19,, 241 Adelaide Street, Brisbane Queensland 4000
Postal : PO Box 60, Port Melbourne Victoria 3207 Australia

1800 335 744

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