In our proactive approach to claims, we guide you through the claims process from start to finish, offering you, the client, the following benefits:
Review of all matters reported
Guidance in the event of a claim
Determination on a forthcoming claim
Early contact with the appropriate parties
Appointing claims preparation companies
Legal counsel assistance
Claims resolution strategies advice
Regular and ongoing updates
Discussion of notified claims
Advocacy in the event of a denial of indemnity
Emergency Contact Response
IN THE EVENT OF AN INCIDENT
In the event of an incident
Look out for people's safety as a top priority
Take reasonable steps to minimise your loss
Do not admit liability or accept responsibility for any incident as this may prejudice your claim
Record or photograph damage
A loss adjusted may assess the damage before clean up begins
Complete one of our claims forms
Contact our team as soon as possible to get your claim moving
OUTSIDE OF BUSINESS HOURS OR AN EMERGENCY?
If you require urgent assistance following a storm, fire, flood or other disaster, Delphic Insurance Services clients have access to a prioritised Emergency Claims Response Hotline which can be contacted on 1300 809 949.
You will still need to lodge the claim with your insurer, however Johns Lyng will be able to assist in coordinating the first reponse and making your property safe.
NB - Johns Lyng Group do not confirm indemnity to a claim and any cost of repairs from an uninsured loss will be borne by the client.
Although we welcome you speaking to us regarding your claim, there may be situations where you will need to speak to the insurer directly. For these situations, we have provided a list of insurers and their contact details by clicking here.
We ask that if you do speak to the insurer directly, that you let your account manager know as they will be able to assist with the claim even if it is notified by you.
If you need assistance with these forms, please contact your Account Manager